Inside Sales / Customer Service Representative
Company Advanced Sports International
Bicycle Brands Fuji, Breezer, Kestrel, SE, Phat Cycles and Oval Concepts
Location Philadelphia, PA
Position created/updated February 28, 2016
First and foremost the job of our Inside Sales & Customer Service Reps is to bolster business to business sales through our network of Specialty Bicycle Retailers. The ideal candidate is interested in a starting point in the Bicycle Industry; at a company that is poised for continued growth. This is a position that will allow the candidate to learn the ins-and-outs of our business because the sales department needs to be dynamic enough to work with all other departments. Ability to listen and correctly understand customer situations to work together toward a reasonable solution is a must. Enthusiasm, and attention to detail are key to success.
DUTIES AND RESPONSIBILITIES
. Understand the needs and expectations of our customers and provide relevant and creative solutions
. Analyze the choices and financial capacities of each customer and suggest suitable solutions.
. Knowledge of vast product line across 6 brands (Fuji, SE, Kestrel, Breezer, Phat, & Oval Concepts)
. Call prospective customers, explain details of different products and services offered and encourage the sales of our products
. Warranty/ Tech help/ Customer support
. Direct contact with field reps in dedicated territory
. Territory growth with Outside territory rep
. Order Entry/ Reporting
. Outgoing calls to customers to promote relationships/ sales
. Consumer help/ question emails
BS in related field or equiv. experience, Microsoft office Suite, ERP system knowledge a plus, Bicycle knowledge/ enthusiasm +++, exceptional verbal and written communication skills, team oriented, intrinsically motivated.
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